1. Top Questions
and Answers
1.1. I can't find the game I am looking for. Where is it?
1.2. How do I retrieve my Game License?
1.3. I can not access a game I already paid for, what should I do?
1.4. I wasn't billed correctly for my PlayOn activity, what should I do?
2. The PlayOn
Service
2.1. What is PlayOn?
2.2. How does it work?
2.3. Can I cancel my account at any time?
2.4. What games are included?
3. Purchases and
Billing
3.1. What forms of payment can be used at PlayOn Arcade?
3.2. How can I be sure that my credit card information is safe?
3.3. Why is my credit card not being accepted?
3.4. How will the charge appear on my bank or credit card statement?
3.5. Is there a minimum amount I can deposit?
3.6. I can't find my License Code, what now?
3.7. I wasn't billed correctly for my PlayOn activity, how do I correct the mistake?
4. Playing and
Using Games
4.1. Where can I re-download a game I purchased through PlayOn?
4.2. Where can I re-download a game that I downloaded previously but did not pay in full?
4.3. Would my previous PlayOn activity get lost if I re-download a game?
4.4. Do you have any downloadable games for Mac computers?
4.5. How can I optimize my performance?
4.6. Can I play Games behind a firewall?
4.7. What are the hardware and software requirements to play the games?
1. Top Questions and Answers
1.1. I can't find the game I am looking for. Where is it?
Can't find a certain game? Click here or try the All Games page from the top selection bar to find your game. You can sort games
alphabetically to assist in your search.
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1.2. How do I retrieve my game license?
At PlayOn Arcade we usually do not provide Game Licenses. Our software is designed to allow automatic access to games by recognizing
the specific computer that was used to download the game and register for the PlayOn Service. In case that you changed computers or can
not access a specific game on a computer previously used to download and play the game, please contact our Customer Service Department
directly through the attached Customer Support Form.
In case you have purchased a game without registering to Pay as you Play with
PlayOn, please contact us at support@myplayon.com in order to retrieve your game license
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1.3. I can not access a game I already paid for, what should I do?
In case that you changed computers or can not access a specific game on a computer previously used to download and play the game,
please contact our Customer Service Department directly through the attached Customer Support Form.
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1.4. I wasn't billed correctly for my PlayOn activity, what should I do?
You will need to use the Customer Support Form, and include all details on games downloaded and played.
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2. The PlayOn Service
2.1. What is PlayOn?
PlayOn is a new and innovative way to play and buy casual games. Play any game you want for as long as you want, and pay only for the
actual time you have played. Your maximum charge per game is limited by the list price of that game, so you will NEVER pay more than
the original game price. It’s like buying the game one piece at a time, with the ability to stop whenever you don’t want to play that
game anymore. Finally, there is a risk-free offer that allows you to access all the games that you like for as much as you
want.
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2.2. How does it work?
Once registered to PlayOn, you can access all the games on PlayOn, as well as games that are Powered by PlayOn on other sites. Just
look for the PlayOn logo 
on popular game portals and get immediate access to these games without having to
register again. Never again regret purchasing games that you don’t play; Get full value for your money, as you pay only for the time
you play.
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2.3. Can I cancel my account at any time?
Absolutely. You can cancel your account at any time by emailing support@myplayon.com . We will credit you for your remaining balance as
is applicable according to our Terms of Service.
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2.4. What games are included?
All the games on our site are included. You will find the top games in the market from the leading publishers in the industry available
on our service. For a full list of games, please click here.
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3. Purchases and Billing
3.1. What forms of payment can be used at PlayOn Arcade?
We accept Visa, American Express, MasterCard, and Discover Card. At this point we don't accept checks or money orders. We are able to
accept PayPal payments – please contact our support departments for instructions on how to pay with PayPal. All prices on PlayOn Arcade
are listed in US dollars, and we only accept payment in US dollars at this time. When using an international credit or debit card to
place an order, the bank that issued your card will automatically convert and pay us in US dollars. Your statement will reflect the
transaction in your normal currency based on the current exchange rate.
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3.2. How can I be sure that my credit card information is safe?
We are committed to keeping your personal information private and secure, and we use numerous tools and techniques to carry out that
commitment, including: We protect your information from unauthorized access by using established and exacting security standards,
including data encryption and 128-bit Secure Sockets Layer (SSL) encryption technology as well as state-of-the-art fraud-protection
features. We never share credit card information with anybody who is not connected with the actual charging. We protect you from fraud
through the use of active fraud protection measures, such as holding your credit card information in the strictest confidence.
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3.3. Why is my credit card not being accepted?
Your credit card may not be accepted if the card's security code is not verified and/or if you address is not verified. This may be due
to not entering a security code and/or address, or incorrectly entering the security code and/or address. There are several reasons why
a credit card use can fail. The name and address you enter and card info must exactly match the information on the credit card
statement. Also the CVV2 number on the back of the card must be correct. These are security features to make sure your account is safe.
If you're not sure which numbers to use for the CVV2 code, click on the "?" next to the input box to bring up a diagram of exactly
which numbers to use.
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3.4. How will the charge appear on my bank or credit card statement?
The charge will appear from MyPlayOn.com or from Double Trump
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3.5. Is there a minimum amount I can deposit?
Yes, the minimum amount you can deposit is $5.
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3.6. I can't find my License Code, what now?
At PlayOn Arcade we do not provide License Codes. Our software is designed to allow automatic access to games by recognizing the
specific computer that was used to download the game and register for the PlayOn Service. In case that you changed computers or cannot
access a specific game on a computer previously used to download and play the game, please contact our Customer Service Department
directly through the attached Customer Support Form.
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3.7. I wasn't billed correctly for my PlayOn activity, how do I correct the mistake?
You will need to use the Customer Support Form. Please include all details on the games downloaded and played, and on the problem you
see with your activity.
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4. Playing and Using Games
4.1. Where can I re-download a game I purchased through PlayOn?
If you purchased a full game license through PlayOn (i.e. already paid the full list price on it), you can re-download your game here.
There is no extra charge for re-downloading. In case that you changed computers or can not access a specific game on a computer
previously used to download and play the game, please contact our Customer Service Department directly through the attached Customer
Support Form.
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4.2. Where can I re-download a game that I downloaded previously but did not pay in full?
You can re-download your game here. There is no extra charge for re-downloading. In case that you changed computers or can not access a
specific game on a computer previously used to download and play the game, please contact our Customer Service Department directly
through the attached Customer Support Form.
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4.3. Would my previous PlayOn activity get lost if I re-download a game?
No, re-downloading a game will not impact your previous activity log in any way. All your playing activity is recorded on our server
and is used to bill you only for the actual time that you have played each game. In case that you changed computers or cannot access a
specific game on a computer previously used to download and play the game, please contact our Customer Service Department directly
through the attached Customer Support Form.
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4.4. Do you have any downloadable games for Mac computers?
Unfortunately, no, we do not have any games available for Macintosh computers. At this point in time the PlayOn Arcade and the PlayOn
service do not support Mac OS X. If you have an Intel based Mac computer which runs Windows, you will be able to access our
service.
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4.5. How can I optimize my performance?
We recommend that you close any other programs you have open while playing.
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4.6. Can I play Games behind a firewall?
Yes, you can. Except for certain features that might require network connection, all of our games can work without connecting to the
Internet. When you need to update your account, buy, refill or register, you will need to be online, but these actions are all done
through standard ports. If the game tries to contact the Internet, this is probably because it tries to update the status of the
account on your computer, or because it tries to access information that is available for it online (like global high score tables) –
we recommend that you allow such communication to go through your Firewall. If you are unsure about this, please contact your network
administrator.
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4.7. What are the hardware and software requirements to play the games?
Each game has its own hardware and software requirements, which you can find in the game page. We have a wide selection of games that
could fit older machines, but the newer games would typically require better hardware. We suggest you review the various hardware
requirements on the game pages, to have a better understanding of what your computer will be able to run.
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